Refund policy

Return & Refund Policy
Last Updated: August 27, 2026
We want you to be satisfied with your purchase from Patis Savore. This policy explains when and how returns, exchanges, and refunds may be requested.
1. Return Request Period
1.1 Time Limit
All return requests must be submitted within 3 calendar days of delivery.
1.2 Late Requests
Return requests submitted after this period may not be accepted, except where required by applicable law.
2. Eligibility for Returns
2.1 Condition
To be eligible for a return, the product must be returned in the same condition in which it was received, unless the return is due to a defective, damaged, or incorrect item.
2.2 Seals and Packaging
Where applicable, all protective seals, tags, labels, and original packaging must remain intact.
2.3 Used or Opened Products
If a product has been used, worn, opened, or its protective seals have been removed, the refund may be reduced by a 50% restocking fee, unless otherwise required by applicable law.
3. Non-Returnable Products
Certain products may not be eligible for return due to their nature, condition, customization, hygiene requirements, or applicable law.
This may include:
•    Perishable or temperature-sensitive products
•    Customized or personalized products
•    Products specifically identified as non-returnable
•    Products that cannot reasonably be resold for health, safety, or hygiene reasons
Nothing in this section limits any mandatory rights available to consumers under applicable law.
4. Return Authorization
4.1 Request
To request a return, contact us at:
info@patissavore.com
Please include your order number and the reason for the return.
4.2 Authorization
If your return is approved, we will provide return instructions.
Products returned without prior authorization may be refused or returned to the sender.
5. Return Shipping
5.1 Customer Responsibility
Unless the return is due to a defective, damaged, incorrect, or otherwise qualifying product issue, the customer is responsible for return shipping costs.
5.2 Shipping Costs
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error attributable to Patis Savore.
5.3 Proof of Shipment
We recommend using a trackable shipping service and retaining proof of shipment until the return has been received and processed.
6. Damaged, Defective, or Incorrect Items
6.1 Notification
If you receive a product that is damaged, defective, or incorrect, contact us at info@patissavore.com within 3 calendar days of delivery.
6.2 Evidence
We may request photographs or other information to evaluate the issue.
6.3 Resolution
Depending on the circumstances, we may offer a replacement, exchange, refund, or other appropriate resolution.
For shipping-related damage, please also refer to our Shipping Policy.
7. Exchanges
If an exchange is approved, we will provide instructions for returning the original product.
An exchange is subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate option.
8. Refunds
8.1 Inspection
Once your return is received and inspected, we will notify you whether the refund has been approved.
8.2 Refund Amount
Approved refunds may be reduced by applicable restocking fees, non-refundable shipping charges, or other amounts permitted under this policy and applicable law.
8.3 Refund Method
Approved refunds will generally be issued to the original payment method.
8.4 Processing Time
After approval, refunds are generally processed within 10 business days. Your bank or payment provider may require additional time to post the refund.
9. 50% Restocking Fee
9.1 Applicability
A 50% restocking fee may apply when a returned product has been used, opened, worn, or has had applicable protective seals, tags, or packaging removed.
9.2 Exceptions
The restocking fee will not apply where prohibited by applicable law or where the return is due to a defective, damaged, or incorrect product, unless otherwise permitted by law.
10. European Union 14-Day Right of Withdrawal
10.1 Applicability
If applicable law grants you a statutory right of withdrawal, including the 14-day withdrawal period applicable to certain EU consumer purchases, that right will apply notwithstanding the general return period stated in this policy.
10.2 Exemptions
Certain products may be exempt from the statutory right of withdrawal under applicable law, including certain perishable, sealed, customized, or otherwise exempt products.
10.3 Applicable Law
The specific rights, exemptions, return costs, and refund requirements applicable to an EU customer will be determined by the laws applicable to that transaction.
11. Policy Changes
We may update this Return & Refund Policy from time to time.
The Last Updated date will be changed when updates are made.
12. Contact Us
For return, refund, or exchange questions, contact:
Patis Savore
Email: info@patissavore.com