Shipping policy
Last Updated: August 27, 2026
This Shipping Policy explains our shipping methods, order processing times, delivery estimates, and other shipping-related terms for orders placed through the Patis Savore website.
1. Order Processing
1.1 Processing Time
Orders placed Monday through Friday before 12:00 PM (Noon) Eastern Time are generally processed the same business day, excluding U.S. federal holidays and days when our fulfillment operations are closed.
1.2 Orders After Cutoff
Orders placed after 12:00 PM, on weekends, or on holidays will generally be processed on the next available business day.
1.3 Processing Delays
Processing may occasionally take longer due to high order volumes, product availability, payment or address verification, holidays, weather, or circumstances beyond our reasonable control.
Order processing time is separate from the carrier’s transit time.
2. Shipping Carriers
2.1 Carriers
Depending on the destination, package size, weight, service level, and other logistical considerations, we may use:
• UPS
• USPS
• FedEx
• DHL
• Other reputable shipping providers when necessary
2.2 Carrier Selection
We reserve the right to select an appropriate carrier and shipping service based on the order and destination unless a specific shipping method has been selected and paid for by the customer.
3. Standard Shipping
3.1 Shipping Methods
Our standard domestic shipping options generally include:
• UPS Ground: Estimated delivery in approximately 1–5 business days
• USPS Ground Advantage: Estimated delivery in approximately 2–5 business days
We may select the carrier and service based on the destination, package size, weight, product availability, and other logistical considerations.
3.2 Estimated Delivery Time
The delivery times above are estimated transit times and are not guaranteed.
Actual delivery times may vary depending on the destination, carrier volume, weather, holidays, and other circumstances.
Delivery time begins after your order has been processed and handed over to the shipping carrier.
3.3 Free Standard Shipping
Qualifying orders may receive free standard shipping as indicated at checkout or through an applicable promotion.
Free shipping applies to standard shipping only unless otherwise stated.
4. Expedited and Alternative Shipping
4.1 Shipping Services
Depending on the order, destination, and availability, expedited or alternative shipping may be provided through:
• USPS Priority Mail: Estimated delivery in approximately 1–3 business days
• UPS 2nd Day Air: Estimated delivery in approximately 2 business days
• UPS Next Day Air: Estimated delivery in approximately 1 business day
USPS Priority Mail may be used by Patis Savore for orders requiring a faster shipping service when UPS 2nd Day Air or UPS Next Day Air has not been selected or is otherwise unavailable.
4.2 Customer-Requested Expedited Shipping
Customers may request expedited shipping where available.
UPS 2nd Day Air and UPS Next Day Air may be available for an additional shipping charge.
Customers are responsible for the applicable additional shipping cost unless otherwise stated at checkout or in a specific promotion.
4.3 Processing and Transit Time
The estimated delivery times above refer to carrier transit time after the order has been processed and handed over to the carrier.
Expedited shipping does not necessarily reduce order processing time.
Orders placed after our 12:00 PM (Noon) Eastern Time processing cutoff, on weekends, or on holidays may be processed on the next available business day.
4.4 Delivery Estimates
All delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays, severe weather, service disruptions, incorrect address information, holidays, or other circumstances beyond our reasonable control may affect delivery.
Unless expressly stated otherwise, selecting or using an expedited shipping service does not constitute a guarantee of delivery by a specific date or time.
5. Shipping Confirmation and Tracking
5.1 Confirmation
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
5.2 Tracking
Tracking information may take some time to become active after the package has been transferred to the carrier.
6. Domestic Shipping
6.1 Service Area
We currently offer shipping within the United States using available carrier services.
6.2 Free Shipping
Qualifying orders may receive free standard shipping as indicated at checkout or through an applicable promotion.
6.3 Expedited Shipping
Free shipping does not automatically include expedited services.
Additional charges may apply for expedited delivery or special shipping requests.
7. International Shipping
7.1 Availability
We may offer international shipping to selected destinations.
7.2 Shipping Services
International orders may be shipped using UPS, FedEx, DHL, USPS, or another available carrier, depending on the destination and service availability.
7.3 Delivery Estimate
International orders generally take approximately 5–15 business days in transit after processing, depending on the destination and customs clearance.
7.4 Delays
Customs inspections, customs clearance, local carrier delays, holidays, weather, transportation disruptions, incorrect address information, or other circumstances may extend delivery times.
International delivery times are estimates and are not guaranteed.
8. Customs, Duties, and Taxes
8.1 Customer Responsibility
International customers may be responsible for applicable import duties, customs fees, taxes, VAT, brokerage fees, clearance fees, and other charges imposed by the destination country.
8.2 Import Requirements
Customers are responsible for ensuring that products may legally be imported into their destination country.
8.3 Customs Delays
Patis Savore does not control customs procedures and is not responsible for delays, additional costs, or failed deliveries resulting from customs requirements or import restrictions.
9. Shipping Address
9.1 Accurate Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
9.2 Address Changes
If you need to correct your shipping address, contact us immediately at:
info@patissavore.com
We will make reasonable efforts to update an address before shipment but cannot guarantee that an address change will be possible.
9.3 Incorrect Addresses
Patis Savore is not responsible for delays, additional charges, or failed deliveries caused by an incorrect, incomplete, or outdated address provided by the customer.
Once an order has been shipped, we may be unable to change the delivery address.
10. Signature Requirements
10.1 Required Signatures
For certain orders, destinations, products, or shipping services, a signature upon delivery may be required.
10.2 Missed Delivery
If a signature is required and the customer is unavailable, the carrier may make additional delivery attempts or provide pickup instructions.
11. Payment and Order Verification
11.1 Verification
All orders are subject to payment authorization, fraud prevention, and order verification.
11.2 Billing and Shipping Address
For certain orders, the shipping address may need to match the billing address associated with the payment method.
If the shipping address differs from the billing address, we may request additional verification before the order is shipped.
11.3 Order Cancellation
We may delay, cancel, or refuse an order when we cannot satisfactorily verify payment, billing information, shipping information, or other order details, subject to applicable law.
12. Product Availability
12.1 Availability
All orders are subject to product availability.
12.2 Unavailable Products
If an ordered product becomes unavailable before shipment, we may offer a replacement, partial shipment, refund, or cancellation of the affected item or order.
13. Delayed, Lost, or Missing Shipments
13.1 Carrier Delays
Once a package has been transferred to the carrier, delivery is subject to the carrier’s handling and transportation procedures.
13.2 Missing Shipments
If a shipment appears to be lost, significantly delayed, or marked as delivered but not received, please contact us at:
info@patissavore.com
13.3 Investigation
We may work with the carrier to investigate the shipment and determine an appropriate resolution.
Delivery dates are estimates and may be affected by circumstances outside our control.
14. Damaged Shipments
14.1 Notification
If your order arrives damaged, contact us at info@patissavore.com within 3 calendar days of delivery.
14.2 Documentation
Where possible, please provide:
• Order number
• Photographs of the damaged product
• Photographs of the outer shipping package
• Photographs of the shipping label
• Photographs showing the visible damage
14.3 Packaging
Please retain the damaged product and packaging until we advise you otherwise, as they may be required for inspection or a carrier claim.
For refunds, replacements, or other resolutions, please refer to our Return & Refund Policy.
15. Refused or Undeliverable Shipments
15.1 Customer-Related Returns
If a shipment is returned because of an incorrect address, failure to accept delivery, failure to collect the package, refusal to pay applicable customs charges, or another circumstance attributable to the customer, additional shipping, return, customs, or handling costs may apply.
15.2 Reshipment
If a returned package is requested to be reshipped, additional shipping charges may apply.
15.3 Refunds
Refunds for refused or undeliverable shipments will be handled in accordance with our Return & Refund Policy and applicable law.
16. Shipping Restrictions
16.1 Restricted Destinations
Certain products or destinations may be subject to shipping restrictions based on applicable laws, carrier requirements, customs regulations, product characteristics, or logistical considerations.
16.2 Shipment Refusal
We reserve the right to restrict or decline shipment where shipment is not reasonably possible or legally permitted.
If we cannot ship your order to the selected destination, we will contact you regarding available options.
17. Events Beyond Our Control
Patis Savore is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:
• Severe weather
• Natural disasters
• Government actions
• Customs delays
• Transportation disruptions
• Carrier delays
• Strikes or labor disruptions
• Public emergencies
• Other unforeseen events
We will make reasonable efforts to assist customers and provide available information regarding delayed shipments.
18. Contact Us
For shipping, delivery, tracking, or order-related questions, please contact:
Patis Savore
Email: info@patissavore.com
When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.